BCS_MAIL_CONFIG015 - Cannot determine subaccount

SAP Error Message - Details

• Message type: E = Error

• Message class: BCS_MAIL_CONFIG - Mail Configuration Messages

• Message number: 015

• Message text: Cannot determine subaccount

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCS_MAIL_CONFIG015 - Cannot determine subaccount ?

  The SAP error message BCS_MAIL_CONFIG015: Cannot determine subaccount typically occurs in the context of the Business Communication Services (BCS) when there is an issue with the configuration of email settings, particularly related to the subaccount settings for sending emails.
  Cause:
  
  Missing Configuration: The subaccount for the email sending process may not be configured in the system.
  Incorrect Settings: The settings for the email account or the subaccount may be incorrect or incomplete.
  Authorization Issues: The user or the system may not have the necessary authorizations to access the subaccount.
  System Settings: There may be issues with the overall system configuration related to email services.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the transaction code SCOT (SAPconnect Administration).
  Check the configuration for the SMTP node and ensure that the subaccount is correctly defined.
  Ensure that the email address and other relevant settings are correctly configured.
  
  
  
  Define Subaccount:
  
  If the subaccount is not defined, you may need to create it. This can typically be done in the same SCOT transaction under the relevant node settings.
  
  
  
  Review User Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to access the subaccount. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  Check for System Messages:
  
  Look for any additional error messages or logs that may provide more context about the issue. You can check the application logs using transaction SLG1.
  
  
  
  Test Email Sending:
  
  After making the necessary changes, test the email sending functionality to ensure that the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to BCS and email configuration for any specific guidelines or troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests (to check the status of sent emails)
  SLG1: Application Log
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.