/ATL/CASHIR063 - Customer & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /ATL/CASHIR -

• Message number: 063

• Message text: Customer & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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AnswerBot

• What is the cause and solution for SAP error message /ATL/CASHIR063 - Customer & does not exist ?

  The SAP error message /ATL/CASHIR063 Customer & does not exist typically indicates that the system is unable to find a customer record in the database for the specified customer ID. This error can occur in various contexts, such as during financial transactions, customer account management, or when processing payments.
  Causes:
  
  Incorrect Customer ID: The customer ID entered may be incorrect or misspelled.
  Customer Not Created: The customer record may not have been created in the system.
  Customer Deactivation: The customer may have been deactivated or marked for deletion.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user may not have the necessary permissions to view or access the customer record.
  
  Solutions:
  
  Verify Customer ID: Double-check the customer ID for any typos or errors. Ensure that you are using the correct format.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) or FD03 (Display Customer - Company Code) to verify if the customer exists in the system.
  Create Customer Record: If the customer does not exist, you may need to create a new customer record using transaction codes like XD01 (Create Customer) or FD01 (Create Customer - Company Code).
  Reactivate Customer: If the customer has been deactivated, you may need to reactivate the customer record.
  Check Authorizations: Ensure that you have the necessary authorizations to access customer data. If not, contact your system administrator.
  Consult with IT Support: If the issue persists, consult with your IT support team to check for any underlying system issues or data synchronization problems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer management, such as XD01, XD02, XD03, FD01, FD02, and FD03.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for customer master data management to understand the processes involved.
  
  If you continue to experience issues after trying these solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.