/ASU/GENERAL246 - General error when reading office documents - plase contact your sysadmin

SAP Error Message - Details

• Message type: E = Error

• Message class: /ASU/GENERAL -

• Message number: 246

• Message text: General error when reading office documents - plase contact your sysadmin

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

AnswerBot

• What is the cause and solution for SAP error message /ASU/GENERAL246 - General error when reading office documents - plase contact your sysadmin ?

  The SAP error message /ASU/GENERAL246 indicates a general error when the system attempts to read Office documents. This error can occur in various scenarios, such as when trying to open, view, or manipulate Office documents stored in the SAP system. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  File Format Issues: The document may be in an unsupported format or corrupted.
  Missing or Incorrect MIME Types: The MIME types for Office documents may not be correctly configured in the SAP system.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  Network Issues: There may be connectivity problems between the SAP system and the file storage location.
  SAP Office Integration Issues: Problems with the integration between SAP and Microsoft Office applications.
  System Configuration: Incorrect configuration settings in the SAP system related to document handling.
  
  Solutions:
  
  Check File Format: Ensure that the document is in a supported format (e.g., .docx, .xlsx, .pptx) and is not corrupted.
  Verify MIME Types: Check the MIME type settings in the SAP system to ensure that they are correctly configured for Office documents.
  
  You can do this by navigating to transaction SICHT or SICF and checking the MIME type settings.
  
  
  Review User Authorizations: Ensure that the user has the necessary authorizations to access the document. This can be checked in transaction SU53 or by reviewing the user's roles and authorizations.
  Check Network Connectivity: Ensure that there are no network issues preventing access to the document storage location.
  Review SAP Office Integration Settings: If using SAP Office Integration, ensure that it is correctly configured and that the necessary components are installed.
  Consult SAP Notes: Check for any relevant SAP Notes that may address this specific error. You can search for notes in the SAP Support Portal.
  Contact System Administrator: If the issue persists, it may be necessary to contact your system administrator for further investigation and resolution.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on document handling and integration with Office applications.
  SAP Community: The SAP Community forums can be a valuable resource for finding similar issues and solutions shared by other users.
  SAP Support: If the problem cannot be resolved internally, consider opening a support ticket with SAP for assistance.
  
  By following these steps, you should be able to diagnose and resolve the /ASU/GENERAL246 error in your SAP system.