/ACCGO/UIS_MSG767 - Correction not allowed as ticket is MBS relevant

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/UIS_MSG -

• Message number: 767

• Message text: Correction not allowed as ticket is MBS relevant

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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AnswerBot

• What is the cause and solution for SAP error message /ACCGO/UIS_MSG767 - Correction not allowed as ticket is MBS relevant ?

  The SAP error message /ACCGO/UIS_MSG767 Correction not allowed as ticket is MBS relevant typically occurs in the context of the SAP system when dealing with the Management of Business Services (MBS) or similar functionalities. This error indicates that the system has identified the ticket (or document) as being relevant to MBS, and therefore, it cannot be corrected or modified in the usual manner.
  Cause:
  
  MBS Relevance: The ticket is linked to a process or transaction that is governed by MBS rules, which may restrict certain types of modifications to ensure data integrity and compliance with business processes.
  Status of the Ticket: The ticket may be in a status that does not allow for corrections, such as being in a closed or finalized state.
  Configuration Settings: The system may have specific configuration settings that enforce restrictions on modifying tickets that are MBS relevant.
  
  Solution:
  
  Review Ticket Status: Check the status of the ticket. If it is closed or finalized, you may need to follow the appropriate process to reopen it or create a new ticket for the necessary corrections.
  Consult MBS Guidelines: Refer to your organization's MBS guidelines or policies to understand the implications of the ticket being MBS relevant and the correct procedures to follow.
  Use Alternative Processes: If corrections are not allowed, consider using alternative processes such as creating a new ticket or document that reflects the necessary changes.
  Contact Support: If you believe the correction should be allowed, or if you need further assistance, contact your SAP support team or system administrator for guidance. They may be able to provide insights into the specific configuration or business rules that are causing the restriction.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this error message. SAP's support portal may have relevant documentation or patches.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to perform the actions you are attempting. Sometimes, restrictions can be related to user authorizations.
  Training and Best Practices: Familiarize yourself with best practices for handling MBS relevant tickets within your organization to avoid similar issues in the future.
  
  By following these steps, you should be able to address the error message and understand the implications of working with MBS relevant tickets in SAP.