/ACCGO/OE_MSG023 - Error while converting the ticket key into internal format

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/OE_MSG -

• Message number: 023

• Message text: Error while converting the ticket key into internal format

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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AnswerBot

• What is the cause and solution for SAP error message /ACCGO/OE_MSG023 - Error while converting the ticket key into internal format ?

  The SAP error message /ACCGO/OE_MSG023 indicates that there is an issue with converting a ticket key into an internal format. This error typically arises in the context of SAP applications that deal with ticketing systems, such as SAP Customer Service (CS) or SAP Solution Manager.
  Cause:
  
  Invalid Ticket Key: The ticket key being processed may not exist or may be incorrectly formatted.
  Data Consistency Issues: There may be inconsistencies in the data stored in the database, leading to difficulties in conversion.
  Authorization Issues: The user may not have the necessary authorizations to access the ticket or related data.
  System Configuration: There may be configuration issues in the system that affect how ticket keys are processed.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solution:
  
  Check Ticket Key: Verify that the ticket key you are trying to convert is valid and exists in the system. Ensure that it is correctly formatted.
  Data Consistency Check: Run consistency checks on the relevant tables to ensure that there are no inconsistencies or missing entries.
  User Authorizations: Ensure that the user has the necessary authorizations to access the ticket and perform the required operations.
  Review Configuration: Check the configuration settings related to ticket processing in the SAP system. Ensure that all necessary settings are correctly configured.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the documentation for the specific SAP module you are working with to understand how ticket keys are managed and any related configuration settings.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.