/ACCGO/HLR_EVENT017 - Customer not found in Sales Order No. &

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/HLR_EVENT -

• Message number: 017

• Message text: Customer not found in Sales Order No. &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

AnswerBot

• What is the cause and solution for SAP error message /ACCGO/HLR_EVENT017 - Customer not found in Sales Order No. & ?

  The SAP error message /ACCGO/HLR_EVENT017 Customer not found in Sales Order No. & typically indicates that the system is unable to find the customer associated with a specific sales order. This can occur for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Incorrect Sales Order Number: The sales order number provided may be incorrect or does not exist in the system.
  Customer Not Assigned: The customer may not be assigned to the sales order, or the customer data may not be properly maintained in the system.
  Data Inconsistency: There may be inconsistencies in the master data, such as the customer master record being incomplete or missing.
  Sales Area Issues: The sales area (Sales Organization, Distribution Channel, Division) associated with the sales order may not match the customer’s sales area.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data related to the sales order.
  
  Solutions:
  
  Verify Sales Order Number: Check the sales order number for accuracy. Ensure that it exists in the system and is correctly entered.
  Check Customer Assignment: Review the sales order to confirm that a customer is assigned. If not, you may need to assign the correct customer.
  Review Customer Master Data: Go to the customer master record and ensure that all necessary information is filled out correctly, including the sales area and other relevant details.
  Check Sales Area Configuration: Ensure that the sales area for the sales order matches the sales area defined for the customer. If there is a mismatch, you may need to adjust the sales order or the customer data.
  Authorization Check: Ensure that the user has the necessary permissions to access the customer data. If not, contact your SAP administrator to resolve any authorization issues.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like VA03 (Display Sales Order) to view the sales order details and XD03 (Display Customer) to check customer master data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Debugging: If the issue persists, consider debugging the process to identify where the error is occurring in the code.
  
  If the problem continues after trying these solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.