/ACCGO/CAS_PTC032 - Sales office &1 did not match sales office &2 on commodity item

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_PTC -

• Message number: 032

• Message text: Sales office &1 did not match sales office &2 on commodity item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

AnswerBot

• What is the cause and solution for SAP error message /ACCGO/CAS_PTC032 - Sales office &1 did not match sales office &2 on commodity item ?

  The SAP error message /ACCGO/CAS_PTC032 indicates a mismatch between the sales office defined in the commodity item and the sales office associated with the transaction or document being processed. This error typically arises in the context of commodity management or sales processes where specific sales offices are linked to certain items or transactions.
  Cause:
  
  Mismatch in Sales Office: The sales office defined in the commodity item does not match the sales office specified in the transaction (e.g., sales order, delivery, etc.).
  Configuration Issues: There may be configuration settings in the system that incorrectly link sales offices to commodity items.
  Data Entry Errors: Manual entry errors when creating or processing sales documents can lead to mismatches.
  Master Data Issues: The master data for either the commodity item or the sales document may not be correctly maintained.
  
  Solution:
  
  
  Verify Sales Office Settings:
  
  Check the sales office assigned to the commodity item in the material master or commodity master data.
  Ensure that the sales office in the transaction matches the one defined in the commodity item.
  
  
  
  Correct the Transaction:
  
  If the sales office in the transaction is incorrect, modify the transaction to use the correct sales office that matches the commodity item.
  
  
  
  Update Master Data:
  
  If the sales office for the commodity item needs to be changed, update the master data accordingly.
  Ensure that all relevant master data (customer master, material master, etc.) is consistent and correctly configured.
  
  
  
  Consult Configuration:
  
  If the issue persists, consult with your SAP configuration team to review the settings related to sales offices and commodity management.
  Check if there are any specific rules or configurations that enforce sales office consistency.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error does not reoccur and that transactions can be processed without issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like MM02 (Change Material), VA01 (Create Sales Order), or VD02 (Change Customer) to check and update the relevant data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation on commodity management and sales office configuration for best practices and guidelines.
  
  If the problem continues after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.