/ACCGO/CAS_PTC019 - Start: Check of payment guarantee procedure

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_PTC -

• Message number: 019

• Message text: Start: Check of payment guarantee procedure

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

AnswerBot

• What is the cause and solution for SAP error message /ACCGO/CAS_PTC019 - Start: Check of payment guarantee procedure ?

  The SAP error message /ACCGO/CAS_PTC019 typically relates to issues with the payment guarantee procedure in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error can occur during the execution of a payment guarantee check, which is a process that ensures that a customer has sufficient credit or payment guarantees before proceeding with a transaction.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Configuration: The payment guarantee procedure may not be properly configured in the system.
  Insufficient Credit: The customer may not have enough credit or payment guarantees available to cover the transaction.
  Incorrect Master Data: There may be issues with the customer master data, such as missing or incorrect payment guarantee information.
  System Errors: There could be underlying system issues or bugs that are causing the error to be triggered.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Ensure that the payment guarantee procedure is correctly configured in the system. This includes checking the settings in the relevant customizing transactions (e.g., SPRO).
  Verify that the payment guarantee procedure is assigned to the relevant customer or transaction type.
  
  
  
  Review Customer Credit:
  
  Check the customer’s credit status to ensure they have sufficient credit or payment guarantees available.
  You can do this by reviewing the customer master data in the SAP system.
  
  
  
  Validate Master Data:
  
  Ensure that all necessary fields in the customer master data related to payment guarantees are filled out correctly.
  Look for any inconsistencies or missing information that could be causing the error.
  
  
  
  Check Logs and Traces:
  
  Review system logs and traces for any additional error messages or warnings that could provide more context about the issue.
  Use transaction codes like SLG1 (Application Log) to check for logs related to the payment guarantee procedure.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the payment guarantee procedure for any specific guidance or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SPRO for configuration settings.
  FD32 for customer credit management.
  SLG1 for application logs.
  
  
  
  SAP Notes: Search for SAP Notes related to the error message or payment guarantee procedures in the SAP Support Portal.
  
  
  User Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.