/ACCGO/CAS_MSG428 - Sales organization missing

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_MSG -

• Message number: 428

• Message text: Sales organization missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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AnswerBot

• What is the cause and solution for SAP error message /ACCGO/CAS_MSG428 - Sales organization missing ?

  The SAP error message /ACCGO/CAS_MSG428 Sales organization missing typically occurs in the context of the SAP Convergent Charging (SAP CC) or related modules when a sales organization is not specified in a transaction or configuration where it is required. This can happen during various processes, such as creating a sales order, billing document, or when configuring pricing conditions.
  Cause:
  
  Missing Sales Organization: The most common cause is that the sales organization field is left blank or not properly configured in the relevant master data (e.g., customer master, material master).
  Configuration Issues: The sales organization may not be set up correctly in the system, or there may be missing links between the sales organization and other relevant data (like distribution channels or divisions).
  Data Entry Errors: Users may inadvertently skip entering the sales organization during data entry.
  
  Solution:
  
  
  Check Master Data:
  
  Ensure that the sales organization is defined in the customer master record. You can do this by navigating to the customer master data transaction (e.g., XD02 for changes) and verifying that the sales organization is filled in.
  Check the material master record (transaction MM02) to ensure that the sales organization is specified.
  
  
  
  Configuration Settings:
  
  Verify that the sales organization is properly configured in the system. This includes checking the configuration settings in the SAP IMG (Implementation Guide) under Sales and Distribution (SD) settings.
  Ensure that the sales organization is linked to the appropriate distribution channels and divisions.
  
  
  
  Data Entry:
  
  If the error occurs during data entry, ensure that the sales organization field is filled out correctly before saving the transaction.
  
  
  
  Transaction-Specific Checks:
  
  If the error occurs in a specific transaction, review the transaction's requirements and ensure that all mandatory fields, including the sales organization, are filled in.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance related to the error message and the context in which it appears.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the sales organization data.
  Testing: After making changes, perform tests to ensure that the error does not reoccur and that the system behaves as expected.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in Sales and Distribution (SD) to further investigate the problem.