/ACCGO/CAS_MSG391 - Error while creating settlement during retrieval of underfill; check log

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_MSG -

• Message number: 391

• Message text: Error while creating settlement during retrieval of underfill; check log

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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AnswerBot

• What is the cause and solution for SAP error message /ACCGO/CAS_MSG391 - Error while creating settlement during retrieval of underfill; check log ?

  The SAP error message /ACCGO/CAS_MSG391 typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules, particularly when there is an issue during the settlement process related to underfill retrieval. This error indicates that there is a problem with the data or configuration that is preventing the successful creation of a settlement.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the relevant tables.
  Configuration Issues: Incorrect configuration settings in the SAP CC or CI modules can lead to errors during settlement processing.
  Missing Master Data: Required master data (like customer accounts, service definitions, etc.) may be missing or incorrectly set up.
  Authorization Issues: The user may not have the necessary authorizations to perform the settlement operation.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Logs: Review the detailed logs associated with the error message. The logs can provide more context about what specifically went wrong during the settlement process.
  Data Validation: Validate the data being used for the settlement. Ensure that all necessary entries are present and correct.
  Configuration Review: Check the configuration settings in the SAP CC or CI modules to ensure they are set up correctly for the settlement process.
  Master Data Check: Ensure that all required master data is available and correctly configured.
  User Authorizations: Verify that the user executing the settlement has the necessary authorizations to perform the action.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches.
  Transaction Codes: Familiarize yourself with transaction codes related to SAP CC/CI for monitoring and troubleshooting (e.g., SCC1, SCC4, etc.).
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.