/ACCGO/CAS_MSG381 - Invoice document does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_MSG -

• Message number: 381

• Message text: Invoice document does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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AnswerBot

• What is the cause and solution for SAP error message /ACCGO/CAS_MSG381 - Invoice document does not exist ?

  The SAP error message /ACCGO/CAS_MSG381 Invoice document does not exist typically occurs in the context of the SAP Convergent Charging (SAP CC) or related financial processes. This error indicates that the system is unable to find the specified invoice document in the database. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Document Number: The invoice document number you are trying to access may be incorrect or mistyped.
  Document Deletion: The invoice document may have been deleted or archived, making it unavailable for retrieval.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules, leading to the document not being found.
  Authorization Issues: The user may not have the necessary permissions to view the invoice document.
  Configuration Issues: There may be configuration problems in the SAP system that prevent the document from being recognized.
  
  Solutions:
  
  Verify Document Number: Double-check the invoice document number you are using to ensure it is correct.
  Check Document Status: Look into the status of the invoice document to see if it has been deleted or archived.
  Data Consistency Check: Run data consistency checks or reports to identify any discrepancies in the database.
  User Authorization: Ensure that the user has the appropriate authorizations to access the invoice document.
  Consult Logs: Check system logs for any additional error messages or warnings that could provide more context about the issue.
  Recreate Document: If the document is indeed missing and cannot be recovered, you may need to recreate it based on available data.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review the SAP Convergent Charging documentation for any specific guidelines on handling invoice documents.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message /ACCGO/CAS_MSG381 Invoice document does not exist.