Message type: E = Error
Message class: >2 -
Message number: 713
Message text: Payment order &1 was reversed
Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.
To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.
Unfortunately, there isn't any extra information in this error notice.
First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).
Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.
You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.
The SAP error message "2713 Payment order &1 was reversed" typically indicates that a payment order has been reversed in the system. This can occur for various reasons, such as a mistake in the payment process, a need to correct an error, or a change in the payment terms.
Cause:
- Manual Reversal: The payment order was manually reversed by a user due to an error in the payment details.
- Automatic Reversal: The system may have automatically reversed the payment order due to a related transaction or process that invalidated the original payment.
- Configuration Issues: There may be configuration settings in the payment processing module that lead to automatic reversals under certain conditions.
- Data Integrity Issues: There could be issues with the data integrity in the system, such as inconsistencies in the payment order or related documents.
Solution:
- Check Payment Order Status: Verify the status of the payment order in the system. You can do this by navigating to the relevant transaction (e.g., F110 for automatic payment transactions) and checking the logs.
- Review Reversal Reason: Look for any notes or logs that explain why the payment order was reversed. This can provide insights into whether it was a manual or automatic action.
- Recreate Payment Order: If the reversal was not intended, you may need to recreate the payment order. Ensure that all details are correct before processing it again.
- Consult with Finance Team: If you are unsure about the reason for the reversal or how to proceed, consult with your finance or accounting team for guidance.
- Check Configuration: If reversals are happening frequently and unexpectedly, review the configuration settings in the payment processing module to ensure they align with your business processes.
- System Logs: Check system logs for any errors or warnings that may provide additional context regarding the reversal.
Related Information:
If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.
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SAP messages fall into 3 different categories: Error messages
(message type = E), Warnings (W) or Informational (I) messages.
An error message will prevent you from continuing your work - it is a hard stop and you need to fix the error before you can proceed. A warning message will stop your work, however, you can then bypass the warning by pressing the Enter key on your keyboard. That said, it is still good practice to investigate the cause of the warning message and address it. An information message will not stop your work and is truly just for informational purposes.
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