1R002 - The document is locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: 1R - SAP Knowledge Provider

• Message number: 002

• Message text: The document is locked by user &1

What causes this issue?

You tried to edit document &V2&, class &V3&, but it is already locked
by user &V1&.

System Response

You can only edit the document when it has been unlocked by user &V1&.

How to fix this error?

Decide with user &V1& who is to continue editing the document.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

AnswerBot

• What is the cause and solution for SAP error message 1R002 - The document is locked by user &1 ?

  The SAP error message 1R002 indicates that a document is currently locked by another user. This typically occurs when a user is editing or processing a document, and another user attempts to access or modify the same document simultaneously.
  Cause:
  
  Document Locking: SAP uses a locking mechanism to prevent data inconsistencies. When a user opens a document for editing, it gets locked for that user, preventing others from making changes until the lock is released.
  Session Timeout: Sometimes, if a user has an open session that times out, the document may remain locked until the session is properly closed or the lock is released.
  User Error: A user may have inadvertently left a document open or is still in the process of editing it.
  
  Solution:
  
  Wait and Retry: If the document is locked by another user, the simplest solution is to wait until that user has finished their work and released the lock.
  Check Lock Entries: You can check which user has locked the document by using transaction code SM12 (Lock Entries). This will show you the list of locks and the users who hold them.
  
  In SM12, you can enter the relevant document number or user ID to find the specific lock.
  
  
  Release the Lock: If you have the necessary authorizations, you can manually release the lock from SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user is still working on the document.
  Contact the User: If you identify the user who has locked the document, you can reach out to them to see if they can close the document or release the lock.
  Session Management: Ensure that users are properly logging out of their sessions to avoid unnecessary locks. Encourage users to save their work and exit applications when they are done.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting similar issues. Locks can be exclusive (preventing all other access) or shared (allowing read access).
  User Training: Providing training to users on how to manage their sessions and avoid leaving documents open can help reduce the frequency of this error.
  System Configuration: In some cases, system settings related to session timeouts and lock management can be adjusted to better suit the organization's needs.
  
  If the issue persists or if you encounter frequent locking issues, it may be beneficial to consult with your SAP Basis team or system administrator for further investigation and potential adjustments to system settings.