1Q357 - No payment note found

SAP Error Message - Details

• Message type: E = Error

• Message class: 1Q - Messages In-House Banking

• Message number: 357

• Message text: No payment note found

What causes this issue?

None of the payment items selected have a payment note.

System Response

Processing continues without a payment note.

How to fix this error?

Check the payment order. Generally, the user should enter a payment
note which explains and documents the payment transaction.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

AnswerBot

• What is the cause and solution for SAP error message 1Q357 - No payment note found ?

  The SAP error message 1Q357: No payment note found typically occurs in the context of financial transactions, particularly when dealing with payment processing or payment advice in SAP. This error indicates that the system could not find a corresponding payment note for the transaction you are trying to process.
  Causes:
  
  Missing Payment Note: The payment note that is expected to be linked to the transaction does not exist in the system.
  Incorrect Document Number: The document number or reference you are using may be incorrect or does not match any existing payment notes.
  Data Entry Errors: There may be typographical errors in the input fields, leading to the system not being able to locate the payment note.
  Configuration Issues: There may be issues with the configuration of the payment processing settings in SAP.
  Timing Issues: The payment note may not have been created yet, or there may be a delay in the system processing the payment note.
  
  Solutions:
  
  Verify Payment Note: Check if the payment note exists in the system. You can do this by searching for the payment note using the appropriate transaction codes (e.g., FBL1N for vendor line items).
  Check Document Number: Ensure that you are using the correct document number or reference. Double-check for any typographical errors.
  Review Configuration: If you have access, review the configuration settings related to payment processing in SAP to ensure everything is set up correctly.
  Consult with Finance Team: If you are unsure about the payment note or its status, consult with your finance or accounting team to verify the details.
  Recreate Payment Note: If the payment note is indeed missing, you may need to recreate it or process the payment again, depending on your organization's procedures.
  Check for System Updates: Sometimes, system updates or patches may resolve underlying issues. Ensure that your SAP system is up to date.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL1N (Vendor Line Items), FBL3N (G/L Account Line Items), and FBL5N (Customer Line Items) to help you investigate the issue.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific guidance or solutions for known problems.
  User Permissions: Ensure that you have the necessary permissions to view payment notes and related financial documents in SAP.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.