1P564 - Missing parameter: Return reason

SAP Error Message - Details

• Message type: E = Error

• Message class: 1P - BCA: Payment Transactions

• Message number: 564

• Message text: Missing parameter: Return reason

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

AnswerBot

• What is the cause and solution for SAP error message 1P564 - Missing parameter: Return reason ?

  The SAP error message 1P564: Missing parameter: Return reason typically occurs in the context of processing returns in the SAP system, particularly when dealing with sales orders, deliveries, or returns management. This error indicates that a required parameter, specifically the return reason, has not been provided in the transaction.
  Cause:
  The error is caused by the absence of a return reason code in the return order or return delivery document. The return reason is essential for categorizing the return and determining how it should be processed (e.g., defective item, customer change of mind, etc.).
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Return Document: Ensure that the return document you are trying to process includes a return reason. This can usually be found in the header or item details of the return order.
  
  
  Enter Return Reason: If the return reason is missing, you need to enter a valid return reason code. This can typically be done in the return order or return delivery screen:
  
  Navigate to the relevant transaction (e.g., VA01 for creating a return order).
  Look for a field labeled "Return Reason" or similar.
  Select or enter a valid return reason code from the dropdown list or input it manually.
  
  
  
  Configuration Check: If you are consistently encountering this error, it may be worth checking the configuration settings in the SAP system:
  
  Ensure that the return reason codes are properly defined in the system (transaction code OVA2 for sales document types).
  Verify that the return reason is marked as mandatory for the relevant document type.
  
  
  
  User Authorization: Ensure that you have the necessary permissions to enter or modify return reasons in the system.
  
  
  Consult Documentation: If you are unsure about which return reason to use, consult your organization's documentation or speak with your SAP support team for guidance on the appropriate codes.
  
  
  Related Information:
  
  Return Reason Codes: These codes are typically defined in the system and can be customized based on business needs. They help in tracking the reasons for returns and can be used for reporting and analysis.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  VA01: Create Sales Order
  VA02: Change Sales Order
  VL01N: Create Outbound Delivery
  VL02N: Change Outbound Delivery
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to return processing that might address this error.
  
  By following these steps, you should be able to resolve the error and successfully process the return in SAP. If the issue persists, consider reaching out to your SAP support team for further assistance.