1J285 - PO &1 in bank area &2, acct &3 sent to PTS; Communication error

SAP Error Message - Details

• Message type: E = Error

• Message class: 1J - BCA: Payment Order Dialog

• Message number: 285

• Message text: PO &1 in bank area &2, acct &3 sent to PTS; Communication error

What causes this issue?

You created a payment order from a forward order to make a SEPA direct
debit collection. For SEPA direct debit orders, ordering party items are
also transferred synchronously to the payment transaction system if you
make the appropriate setting in the IMG
<DS:SIMG.SIMG_BA-CA-TBKKSEPA_ORD>Define SEPA Properties for Ordering
Party Transaction Types.</>
In the course of this transfer there was a communication error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Ask your system administrator to correct the communication error. Then
you need to send the ordering party items and recipient items to the
external payment transaction system again using report <NP>RFBKPOEX</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

AnswerBot

• What is the cause and solution for SAP error message 1J285 - PO &1 in bank area &2, acct &3 sent to PTS; Communication error ?

  The SAP error message "1J285 PO &1 in bank area &2, acct &3 sent to PTS; Communication error" typically indicates a communication issue between the SAP system and the Payment Transaction Service (PTS) when processing a payment order (PO). Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the PTS.
  Configuration Errors: Incorrect configuration settings in the SAP system or PTS can lead to communication errors.
  Service Availability: The PTS service may be down or unavailable at the time of the transaction.
  Authorization Issues: The user or system may not have the necessary permissions to communicate with the PTS.
  Data Format Issues: The data being sent to the PTS may not be in the expected format, leading to rejection.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and the PTS is stable and functioning properly.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the PTS. Ensure that all parameters are correctly set up.
  Monitor PTS Status: Check the status of the PTS service to ensure it is operational. If it is down, you may need to wait until it is back online.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to send data to the PTS.
  Validate Data Formats: Review the data being sent to ensure it adheres to the required formats and standards expected by the PTS.
  Error Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context on the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBZP (for payment program configuration) and SLG1 (for application log).
  Documentation: Review SAP documentation related to payment processing and PTS integration for specific configuration and troubleshooting steps.
  SAP Notes: Search for relevant SAP Notes that may address known issues or provide patches related to this error message.
  
  By following these steps, you should be able to identify and resolve the communication error with the PTS in your SAP system.