The future of SAP support with the help of AI

SAP support can be a costly and time-consuming process for organizations. Traditional approaches like relying on in-house experts or outsourcing to third-party vendors may not always provide the best results. Common problems include exploding support costs, a shortage of SAP experts, and ever-increasing ticket resolution times. 

However, with the help of AI-powered SAP Assistants like ERPlingo, organizations can significantly reduce their support costs and improve ticket resolution times. In this article, we will discuss the benefits of AI-powered SAP support and how ERPlingo can help organizations address their SAP issues more efficiently.

The State of SAP Support Today

SAP support poses a significant financial burden on organizations, with the average cost of SAP support reaching $1.1 million per year. In addition, the average help desk ticket cost for SAP issues is $210, with a resolution time of 22 hours. These challenges create a significant strain on organizations' resources and can result in lost productivity and revenue. Typical approaches to SAP support, such as in-house IT support teams or contracted third-party support, pose their own challenges.

• The average cost of SAP support is $1.1 million per year.
• The average help desk ticket cost for SAP issues is $210, with a resolution time of 22 hours.

Sources:

SAP Maintenance Costs: Fact vs Fiction, UpperEdge, Accessed March 30, 2023, https://upperedge.com/software-licensing/sap-maintenance-costs-fact-vs-fiction/

2019 IT Service Desk Industry Report, ManageEngine, Accessed March 30, 2023, https://www.manageengine.com/products/service-desk/industry-report/2019/it-service-desk-industry-report-2019.pdf

ERPlingo's SAP Support Assistant

ERPlingo is an AI-powered SAP Support Assistant that is revolutionizing SAP support. ERPlingo has been trained on 5+ million SAP records, making it one of the most comprehensive SAP support tools available. Some of the key features of ERPlingo include:

• Cause and proposed solutions for any SAP error in seconds
• Step-by-step directions for over 180,000+ SAP transaction codes
• Plain English explanations for 100,000+ SAP terms

ERPlingo can provide faster and more accurate solutions to SAP issues and questions than any human support could, thus significantly reducing the time and cost associated with traditional SAP support. It can help organizations to reduce downtime, improve overall productivity, and allocate their resources more effectively.

The Benefits of AI-Powered SAP Support

AI-powered tools like ERPlingo offer several benefits for SAP support, including:

• Immediate improved efficiency and accuracy in resolving SAP issues
• Cost-effective alternative to traditional SAP support methods
• Proactive identification and resolution of SAP issues before they become major problems

In addition to the benefits already mentioned, AI-powered support for software applications like SAP is expected to continue to evolve and improve. By 2024, the global market for AI in enterprise software is expected to reach $10.7 billion. This trend will likely lead to more sophisticated AI models that can identify and resolve complex SAP issues more efficiently.

Other potential advancements in AI-powered SAP support include:

• Increased integration with other technologies like automation and analytics
• More personalized and adaptive support that can learn from user behavior
• Improved natural language processing capabilities that can understand and respond to user queries in plain language

These advancements will enable organizations to improve their SAP support capabilities even further, reducing downtime and increasing productivity.

Sources:

The global market for AI in enterprise software is expected to reach $10.7 billion by 2024. (Source: Tractica)

85% of customer interactions with businesses are predicted to be managed without a human by 2025, up from 15% in 2018. (Source: Gartner)

Conclusion

AI-powered SAP support has become an essential tool for organizations looking to reduce their support costs and improve their SAP issue resolution times. ERPlingo is the world's first trained AI-powered SAP support assistant that is revolutionizing SAP support by providing faster and more accurate solutions to any SAP issue. As AI technology continues to evolve, we can expect to see even more sophisticated and personalized AI-powered SAP support solutions.

By embracing AI-powered SAP support, organizations can increase their efficiency and productivity immediately while reducing their support costs. Try ERPlingo's SAP Support Assistant with a free 7-day trial and experience the benefits of AI-powered SAP support for yourself!